Senior Technical Engineer 3rd Line
Seeking a Senior Technical Engineer with advanced infrastructure troubleshooting capabilities.
Senior Technical Engineer (3rd Line)
Reading, Berkshire UK
Your new company
We are a globally established software house who pride ourselves on driving technical innovation by providing our clients with unique solutions across a multitude of diverse markets. We have a colourful history of growing our business through strategic acquisition and to support our prolonged growth, we are now searching for an experienced Senior Technical Engineer to join our team.
Your new role
As the successful applicant for this opportunity you will display personal qualities as an initiative technical professional who is passionate about delivering advanced technical solutions and support. Your primary responsibility within your new role will be to provide 3rd/4th line technical resolution to our in-house cloud based product.
What you'll need to succeed
In order to succeed in your role you will display a deep understanding of contact centre/helpdesk processes to act as an expert 4th line escalation point for junior team members. Your Network support understanding with technologies such as LAN/WAN, TCP/IP & VoIP will assist you greatly in your role, as will commercial exposure to Active Directory, Exchange or VMware/Hyper-V.
Strong capabilities with SQL Server querying will assist you greatly in your daily responsibilities and an MCSA/MCSE or MS SQL Server Certification will place you at a distinct advantage in our shortlisting.
What you'll get in return
You'll be offered a salary of up to £45,000 plus benefits. You'll work alongside like-minded senior technical individuals within a dynamic and fast-moving environment, working with cutting edge technologies and technical strategy.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.