Service Management / Delivery ITIL - 35k London

Recruiter
Chikara Consulting Ltd
Location
London
Salary
26000.0000
Posted
16 Apr 2017
Closes
16 May 2017
Contract Type
Permanent
Hours
Full Time

My client is a global tech solutions company and they have a role for a Incident and Problem Manager / Service Manager for there London office .

Key responsibilities

Responsible for managing and continually improving the maturity of the managed service ability to respond to Incidents, as well as identifying and resolving problems from their root cause.

Developing and delivering Management Information to a variety of stakeholders, you will play a key role in maximising the capability of teams to respond to Incidents, as well as providing a baseline for the introduction of OLAs/OWAs and SLAs.

You will ensure that longer term solutions are scoped, defined and implemented and that Major Incidents are communicated efficiently and effectively and reported to management.

Responsible for embedding process improvements across the managed service organisation, we are looking for candidates with good communication, coaching, mentoring and relationship building skills, able to interact with individuals across all levels.

Core skills, knowledge, experience required

To be successful, you must have the following experience in a previous role:

End to End incident management inclusive of Major Incidents

Using Data and Trend analysis to guide our IT functions to make the right service decisions and improvements

Ability to gain and retain knowledge across the End to End Managed Service enterprise

Utilising reports to make service improvements within the enterprise.

Embedding Problem Management processes

Knowledge of ISO20001 ITSM Service Management

Atlassian Jira service management tool

Education & Experience:

Bachelor’s degree or equivalent Corporate experience

Previous proven experience in 24x7 digital service delivery environment

ITIL foundation level Preferred: ITIL Service Desk and Incident Management Practitioner (SDIM) ITIL Problem Management Practitioner