Vehicle Service Advisor

Recruiter
Mason Recruitment Limited
Location
Worcester
Salary
18000.0000
Posted
16 Apr 2017
Closes
16 May 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time

Vehicle Service Advisor

Location: Worcester

Salary: £18,000 - £20,000 Basic, Plus OTE £20k - £22k

Job Specification

The role will involve the following:

  • Meeting and greeting customers
  • Booking/Loading customer vehicles onto the workshop system
  • Calling customers to gain authorisation for the completion of work
  • Invoicing - including explanation of invoices to customers
  • Explanation of repairs and work completed on cars to the customer on their return
  • Up-selling additional products to customers in relation to service and parts
  • Managing the tracking of customer vehicles from booking to handover to customer

Person Specification

Applicants will ideally have the following:

  • Previous experience working as a Service Advisor within the motor industry is essential
  • Must possess excellent customer service and telephone skills as well as being polite
  • Must be extremely customer focussed and have a smart professional image