SALES & CUSTOMER SERVICE EXPERTS WORK FOR LEADING TRAVEL COMPANY

Recruiter
Venture Careers Limited
Location
Birchwood
Salary
17000.0000
Posted
16 Apr 2017
Closes
16 May 2017
Contract Type
Permanent
Hours
Full Time

Warrington

Salary £15,508.08 & £1500 per annum shift allowance & uncapped monthly commission + Fantastic Travel Benefits

This leading international travel company are seeking travel enthusiasts with experience in sales and customer service to join their team. You will be responsible for helping and inspiring customers in their next travel adventure.

Key role responsibilities:

- Answer incoming calls from customers, convert calls to bookings whilst promoting all relevant ancillary products

- Proactively call customers to offer products to existing bookings where appropriate for additional revenue

- Offer exceptional customer service, which exceeds all customers expectations,

- Meet and exceed individual and team KPI¿s

- Promote travel opportunities through the use of personal travel experiences and training

- Attend initial multi skilling training and ongoing training sessions to improve product knowledge and system ability

Key personal capabilities:

- Proven track record of achieving sales targets

- Proven ability of delivering excellent customer service

- Passionate and interested in travel - previous travel industry experience an advantage although all training will be provided

- Excellent telephone manner with strong verbal communication skills

- Proven ability to build rapport with customers with the ability to sell

- Excellent attention to detail

- Proven ability to meet and exceed multiple targets through individual performance

- Ambitious, motivated and driven to succeed

- A strong team player who enjoys a challenge, and able to work under own initiative

- Can demonstrate flexibility and reliability and able to adapt as this team expands in line with customer demand

- Able to work on a roster, 12.30pm - 01.00am Monday-Sunday 365 days, average 37.5 hours per week. 4 DAYS ON, 4 DAYS OFF

Benefits:

- Salary of £15,508.08 & £1500 shift allowance per annum & uncapped monthly commission

- Company contributed pension

- Private medical health care

- 25 days annual leave in addition to bank holidays

- Outstanding travel industry staff discounts

- Standby travel with British Airways flights for yourself and your family

- Onsite free car parking