Call Centre Team Leader - highly motivated!

Contact Careers
16 Apr 2017
16 May 2017
Contract Type
Full Time

Call Centre Team Leader
Leeds, LS10
Full time - Permanent

We're Contact Careers Recruitment, and we're recruiting for a Call Centre Team Leader to work with our highly motivated outsourcing centre clients in Leeds.

They're going through an exciting time and they want you to be part of the journey!

Ever get that buzz from a fast-paced and energetic sales floor? If you want that every day, this is the place to be!

Equally, professional growth is as important to them as it is to you. They want to see you in the company for years to come. This is why they offer genuine career paths from the offset, particularly Team Leaders often progressing onto Operation Managers!

The Role

Leading a team of trained Sales Advisors on big brand campaigns to hit their targets and coaching them to progress themselves professionally.

Managing people through call volumes, sales per hour targets, productivity and quality/compliance.

Key Activities:

  • Inspire your team with energy and motivation to succeed targets
  • Provide regular coaching
  • Empower staff to take ownership and responsibility
  • Identify improvements for sales techniques and data
  • Take part in the induction of new staff into the business

What we need from you:

  • Experience is necessary as you'll need to hit the ground running
    (6 months experience as a Call Centre Team Leader is essential)
  • Desire to grow professionally within a company


  • 28 days holiday including statutory holidays
  • Performance incentives
  • Lifestyle benefits package with discounts
  • Good locations, well served by transport links
  • Discounted healthcare cash plan
  • Pension
  • Ongoing continuing professional development

Working Hours:

Flexibility between these hours will be required
Between 08:00-21:00 Monday-Sunday

Closing Date: Friday 14th April

Thinking of applying? Hit the apply now button, send your CV and if you have the experience we'll give you a call to discuss.