Retail Wine Advisor

Omega Resource Group Limited
16 Apr 2017
16 May 2017
Contract Type
Full Time
Omega Resource Group are currently recruiting a retail wine advisor for one of our prestigious clients based at their site in Bristol.

You will be expected to provide exceptional levels of customer service to all customers, providing them with guidance on selecting products as well as pleasant and efficient assistance. It will be expected of you to maximise sales revenue in person and on the telephone by up-selling and using targeted, personal recommendations.

The key responsibilities of the role are:

- To ascertain acceptable levels of wine knowledge to assist the customer with all needs as well as building towards taking the WSET higher certificate.
- To complete Telesales targets achieving 1 to 4 sales ratios via monthly and weekly sales targets
- To exceed the customer's expectations by ascertaining their needs using; open questions, using their purchase history, building relationships, offering samples and actively listening.
- To maintain efficient and effective working practices by helping to create a positive and motivated team atmosphere.

The role also includes replenishing stock and a stock control function, such as:

- Checking in stock
- Ensuring stock checks and stock takes are carried out correctly
- Ordering in new stock
- Receiving deliveries
- Returning stock back to the distribution centre

To be successful in your application you will have a minimum of 1 year's retail experience and demonstrate the following qualities:

- Constantly strives for high standards and consistently achieves them
- Customer Focused
- Excellent Communicative and Influencing Skills
- Provides excellent customer service and takes responsibility for own actions
- Self starter with an ability to attain targets and overcome all realistic objectives

This is a permanent role based on 40 hours per week. The expected start date will be the 17/04/17. This could be the start of a career in an industry that is secure stimulating and fun!!

Omega Resource Group Ltd is acting as an Employment Agency in relation to this vacancy.