Compliance and Service Administrator

Cranleigh Personnel
16 Apr 2017
16 May 2017
Contract Type
Full Time

Job title- Compliance and Service Administrator

Location- Pulborough

Salary- £18,000

Our client based in Pulborough has a requirement for a Compliance and Service Administrator to join their team.

This is a very exciting opportunity to join a company that is growing for candidates that are looking to progress.

The Compliance and Service Administrator will assist with:

  • To arrange service works in advance, liaising between Clients, FM’s, Area Managers and Sub Contractors, raising permits where needed.
  • To request several quotes from Sub Contractors and to negotiate contract costs to maximise profit
  • To meet with Sub Contractors to establish good relationships and to negotiate costs, to monitor and maintain a high quality and reliable service
  • To check contracts to ascertain the assets covered under the contract and to write contract variations when necessary
  • To use the Compliance Planner, keep track of Purchase Orders, Contract Expiry Dates & Due dates
  • To issue Purchase Orders and establish Contracts
  • To check reports to see if remedial works are needed
  • To liaise with the Quotes Team to arrange remedial works
  • To produce and send regular reports to Site, Area Managers and Facility Managers
  • To update our in-house software programme - Oneserve, with Service Reports, Callout & Installation Reports
  • To collect meter readings (and photos, where needed) for each site from the engineers, update the records and forward to Facility Managers
  • To Monitor and deal with queries from the Compliance Email Account
  • To assist Helpdesk when needed
  • To answer phone and deal with queries
  • General Office Filing

The ideal candidate will have:

  • Customer Service experience
  • Computer literate - Ideally Intermediate with Excel
  • Ability to work as part of a team
  • Excellent written and verbal communication skills
  • Self-motivated
  • Ability to deal with customer either by telephone or email
  • An in-depth understanding of customer service.

Do to the locations, suitable candidate will have to be a DRIVER