IT Support Analyst

Recruiter
SF Group
Location
Leeds
Salary
23000.0000
Posted
16 Apr 2017
Closes
16 May 2017
Contract Type
Permanent
Hours
Part Time

We are currently recruiting for an experienced IT Support Technician to join a professional services organisation based in the centre of Leeds, working as part of a team, this is a varied role where you will be responsible for providing 1st and 2nd line support to internal staff in Leeds and other offices in the UK.

Duties will include:

  • 1st line support on all IT and communications issues
  • Log and track all day-to-day IT issues, resolving immediately where possible, or escalating as necessary to the 2nd/3rd line team or Service Desk Manager
  • Provide supplemental 2nd line/desk-side, telephone and occasional off-site support to all users, trouble-shooting problems and answering queries from staff
  • Monitor and coordinate usage of shared IT resources such as laptops and projector equipment, video and audio conferencing systems etc., providing advice and assistance on their use as required
  • Configure smartphone, tablet and laptop devices for issue to users
  • Configure desktop PC's for issue to users
  • Perform changes and moves of PC and telephone equipment
  • Assist with new hardware and software installation across the network
  • Assist with desktop software maintenance, including re-installation, configuration and upgrades
  • Monitor and maintain printer hardware, correcting configuration issues and installing maintenance kits promptly to ensure consistent operation
  • Monitor print/scan/copy systems across the network ensuring suitable supplies of consumables are maintained on-site, placing orders with the preferred supplier as required
  • Maintain other peripherals connected to the network, notifying the IT 2nd line team of any faulty hardware in need of replacement
  • Set up new user and computer accounts and disable/delete accounts no longer in use
  • Monitor Active Directory to ensure all computer and user accounts are named correctly and contain up to date telephone and contact information
  • Maintain records of new starters, including computer equipment set-up checklists
  • Reset passwords and troubleshoot user login issues
  • Monitor video-conferencing equipment to ensure consistent operation and assist users to connect video calls as requested
  • Set up laptop and projector equipment at various locations as requested
  • Maintain and update the IT inventory database, updating with new items and recording movements of hardware and software between different users and locations

Skills/experience required:

  • Recent technical working knowledge of some or all of the following: understanding of TCP/IP and popular networking topology's, Windows XP/7, Windows Server 2003/2008, Microsoft Office 2007/10, Sophos/McAfee or similar, Active Directory User and Computer administration, Signify RSA, 3G and WiFi, Blackberry and iPhone/iPad, Citrix/Remote Desktop/Terminal Services

Personal skills/experience required:

  • Strong "can do" approach, patient to understand the client's needs and willing to work with them in the most effective way to resolve queries, multitasking as necessary
  • Well organised, uses initiative, prioritises appropriately, applies self, shows attention to detail, manages own workload and meets deadlines
  • Excellent/proven administrative skills
  • Experience working within a professional services organisation
  • Demonstrates excellent communication and interpersonal skills (respectful, positive, articulate, professional and sympathetic) at all levels