Events Coordinator

Recruiter
Support Services Group
Location
Peterborough
Salary
16000.0000
Posted
16 Apr 2017
Closes
16 May 2017
Contract Type
Permanent
Hours
Full Time

Events Co-ordinator - Peterborough - 16,000 / 16,000

Events Co-ordinator - Peterborough - UK - ALH Recruitment are looking to recruit an Events Co-ordinator position based in the Peterborough area with immediate effect.

Overview

The Goal of the events team is to create an event that is a transformational life changing experience in a comfortable, positive environment, ensuring that we are attentive to the needs of the customer whilst maximising every sales opportunity.

Role
The role of the Event Co-ordinator is to assist with the organisation & administration of events & the VIP programme.

Key Result Areas
Provide admin support to events team
Assist in the world-class delivery of events
Assist in delivery of world-class VIP Programme
Identify improvement areas and take action
Identify opportunities to maximise sales and cross sell at events
To provide exceptional customer service at events and in communication with clients
Provide outstanding support to the event managers and event delegates in all areas
Seek ways to contribute further and ensure excellent results with event delivery and customer feedback

Customer Service
Adhere to customer service levels & procedures specified in the VIP customer service manual
Provide personal, prompt replies to all enquiries from customers
Ensure all customer enquiries are followed through all the way to resolution

Administration
Answer the events telephone
Check and action voice mails on the events office phone and mobile
Ensure all administration is prompt & accurate
Ensure all data inputted into Infusionsoft is accurate
Complete any administrative follow up from events
Ensure the editing, reformatting, printing & assembling of manuals, handouts and sales paperwork are completed on time
Ensure all filing is kept up to date in a systemised way

Events
Assist in setting up the training room
Recognise sales opportunities & pass leads to the sales team at the earliest opportunity
Ensure manner & appearance is professional at all times
Assist the Event Manager at training as required
Assist with pack up for events off site

VIP
Assist with set up for VIP meetings
Ensure all VIP invites are sent within the agreed time frame
Ensure all 1:1’s are allocated and schedule is constantly updated & confirmations sent
Liaise with VIP Manager to update on expected numbers
Ensure all name badges, 1:1 prep sheets are printed
Ensure all VIP 1:1 records are kept up to date
Assist in organising VIP holiday’s & other social events

Duties:
All Welcome/confirmation emails to be completed as soon as course confirmed
All delegates contacted at least 2 weeks before an event
Tickets for sales events to be sent no later than 2 weeks before
All trainers/speakers/crew to be briefed in person before an event and in writing
All answer phone messages to be listened to actioned immediately that red light lit
Resolve customer queries within 48 hours
To maintain all records on infusion soft
To action all stick marketing following an event.
Have a full systems document which is updated every 2 months
Resolve client queries within 48 hours
Actively learn and self improve
Effectively liaise with marketing and sales dept
Effectively manage deadlines, plan time lines
To meet all deadlines unless expressly discussed 72 hours in advance
To provide exceptional customer service at events and in communication with clients
Provide outstanding support to the event managers and event delegates in all areas
Seek ways to contribute further and ensure excellent results with event delivery and customer feedback

If you feel you have the skills and experience to step into this exciting opportunity please apply below: