Advanced Motor Claims Technician

Recruiter
Exchange Street Financial Services
Location
Cardiff
Salary
18000.0000
Posted
16 Apr 2017
Closes
16 May 2017
Contract Type
Permanent
Hours
Full Time
You`ll be the first point of contact for those making a motor claim, so it`s vital you`ll understand that claimants are likely to be upset or distressed. Using your empathy skills, you`ll gather the information from the claimant and have the autonomy to progress each claim down the correct route. The quality of evidence you`ll collate will be paramount to progressing a claim quickly, so it`s important that you explain this to the policy holder and assure them of the next steps.

You will have/be:

Previous motor claims experience is beneficial but not essential
Superb Customer Services skills and proven experience
An inquisitive mind and good questioning skills teamed with empathy for the policy holder
Excellent telephone manner
Strong communication skills - both written and oral
Accurate keyboard skills
IT literacy