CUSTOMER SERVICE ADVISOR

Recruiter
Forward Thinking Personnel Ltd
Location
Barnsley
Salary
16000.0000
Posted
16 Apr 2017
Closes
16 May 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time

Our clients, a very successful Group of Independent Bodyshops are currently looking to appoint a Customer Service Advisor for their Service Centre based in Barnsley.

The working hours are Mon to Fri between 08:00 hrs to 17:30 hrs with one in four Saturday mornings only between 08:00 hrs to 12:30 hrs.

Salary offered is £16K to £19K plus OTE £250 per month non fault commission.

Objectives

  • Provide excellent support and administrative service between the Paint and Body Centre and its internal and external customers
  • Deal efficiently with customer requests and queries to ensure total customer satisfaction
  • Help the Paint and Body Centre to achieve industry-leading standards of process efficiency and cost control
  • Undertake all other tasks as requested by Body Shop Manager
  • Ensure compliance to all health and safety procedures and company policies
  • Ensure compliance with Data Protection Act and individual clients specific requirements

Key Tasks

  • Manage event driven SLA’s – Contacting customers within timescales
  • Manage, maintain and cleanse customer and customer history files
  • Update and maintain vehicle repair records
  • Document and log all transactions on our management system
  • Complete Work Provider portals within their set timescales
  • Keep customer contact on First Notification of Loss within Work Provider SLA’s
  • Ensure courteous and cost- effective use of the telephone
  • Maintain effective liaison with all Work Providers
  • Maintain effective liaison with all members of the team, forming a strong sense of teamwork within the department. Ensure accurate and timely feedback of information to appropriate persons

For more information, please contact Susan Valentine at Forward Thinking Personnel.