Technical Support - windows / unix / Kent 27K URGENT
My client is a successful private company providing leading edge solutions to the Telco sector.
Integration & Support Function
Work as part of a team providing professional and comprehensive support to customers.
Dealing with customer technical issues by email or over the telephone on a daily basis
Maintaining/Improving technical diagnostic information for different solutions/products/customers
Working alongside project development teams to both gain experience of the product/solution and assist in testing, integration and deployment.
Providing customer feedback on their issues as they are progressed and record any interactions within the call handling system.
Proven experience supporting UNIX environments with in-depth knowledge of at least one of the core flavours such as Sun Solaris, HP-UX , AIX , Linux (Red Hat or Suse).
Knowledge/experience of working in distributed, cross platform server environments.
Good diagnostic skills - ability to work logically and methodically Good communicator - Verbal and written