Landlord & Tenant Litigation - Claims Handler

16 Apr 2017
16 May 2017
Contract Type
Full Time

We’re Barbon Insurance Group, one of Lincoln’s biggest employers and the UK’s largest tenant referencing and specialist lettings insurance company. We work with tenants, landlords and letting agents - providing them with an award-winning referencing service and specialist insurance solutions.

Better known through our prestige brands; HomeLet, Rentshield and Letsure, we have become the go-to experts for Landlords, Letting Agents and Tenants alike.

The Opportunity:

Are you an Insurance Expert or Legal Professional looking for a new and unique challenge to mix the two area’s in a thriving industry?

We boast a number of unique selling points, one of which is our expert legal team that are based in our head office in Lincoln. A rare opportunity to join our team has arisen through the continued growth of the Group.

Despite our customers conducting through reference checks on prospective tenants, their circumstances can change overtime resulting in missed rental payments. As a member of our expert legal team, you will become the designated point of contact for the Landlord and/or their Managing Agent and be there to support them through the process of securing payment from their Tenants.

On occasion, where a mutually acceptable solution isn’t possible, you will be required to take the necessary steps in protecting the Landlord’s investment. This could be the removal of the tenants via legal proceedings and eviction if appropriate.

You will act as a conduit between insurers, solicitors in Ireland/Scotland and undertake a number of legal actions under the supervision of our chosen Solicitors for properties in England and Wales. An ability to balance both speed and accuracy is essential due to the nature of the role and so attention to detail is a must.

Have you the required skills and experience?

Education/ Qualifications


3 GCSE results (C) or equivalent qualifications

English and Maths GCSE or equivalent qualifications


CILEx - Associate Grade


Graduate calibre, specifically in Law.

IOP - Associate Standard

Experience/ Knowledge


Claims Handling in a Legal/Insurance centred environment

Administrative and customer facing experience

Numerate, ability to work under pressure and good computer skills (including MS office, outlook & excel)

Able to manage difficult conversations

Able to work on own initiative

A minimum of 12 months in a FCA or SRA regulated environment


Knowledge and/or previous experience of Landlord & Tenant Litigation

Experience in a litigation based role

Skills / Aptitudes

Collaborative Working- Works Co-Operatively as One Team

Communicating Clearly- Communicates Professionally

Leading & Developing- Drives Own Development

Thinking Customer- Puts the Customer First

Commercial Mind-set- Makes an effort to limit wasted resource

Analysing & Initiating- Makes Effective Decisions

Adapting & Responding- Is Open to Change

Taking Ownership- Accepts Responsibility

Creating & Innovating- Seeks Improvement

Acts with integrity, showing respect and fairness.

Salary: Negotiable, dependent on experience (Min. £17,500)

There are 2 vacancies - 1 full term contract and 1 fixed term contract for 12 months.