Apprentice Credit Controller

16 Apr 2017
16 May 2017
Contract Type
Full Time

Overview of Vacancy

An exciting opportunity to work within Capita for a large PLC working as an apprentice Credit Controller. You will be joining a friendly, energetic team based in in their Hemel Hempstead Office. We are looking for capable, enthusiastic and motivated people to join our team.


Capita is one of the largest companies in the world let alone the UK! We boast revenue of £4.9b, over 73,000 employees, international offices based in Ireland, South Africa, India, USA and Dubai as well as being the market leader for Business Process Outsourcing.


You will be working within our Group Finance division in the Credit Control team who collect all monies owed from companies we work with. This is a really exciting opportunity to forge a career in the finance industry as we offer nationally recognized qualifications alongside work as this is an apprentice role.

Job Description

Daily duties will include:

Taking responsibility for a portion of the sales ledger, and be expected to make contact with the client mainly by telephone, but also by sending letters and emails.

Record the actions on a SAP Credit Control database

Building relationships with customers

Dealing with incoming customer queries

Answering incoming telephone calls and emails

Report on the actions as and when required

Supporting the managers and supervisors with extra duties as required

General administration duties

Person Specification

The ideal candidate will:

Be well organised

Be confident and outgoing

Have an excellent telephone manner

Have a good standard of written English and strong verbal communication skills

Have the ability to work confidently using your own initiative and be able to prioritise and organise work loads

Have a smart, and professional appearance

Be able to work well in a team and get along with colleagues


Have a minimum of 5 x GCSE at grades A*-C including maths and English

Excellent IT Skills preferably with Intermediate EXCEL and Word

Management and Supervision

You will report to one of the Credit Control Supervisors who will be able to train you effectively in the areas required. You will also be supported by an Apprentice Coordinator for the duration of the apprenticeship.

Pay and Benefits

We offer a highly competitive salary for an apprentice role with opportunities to earn a bonus each month depending on your work ethic and what you achieve towards your target each month. Hours are negotiable which can help in certain situations and we also offer free parking on site.


Once you have successfully completed your apprenticeship you may have the opportunity to apply for a permanent position with the company and progress to an Advanced Apprenticeship. You will also have gained a year's worth of work experience in a large PLC and a nationally recognised qualification.

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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.