Service Desk Analysts

FCO Services
Milton Keynes
16 Apr 2017
16 May 2017
Contract Type
Full Time

Service Desk Analysts

£25,000 plus shift allowance plus £1,000 location allowance plus benefits

Service Desk on a day-shift pattern (7am-3pm / 11am-7pm, Monday - Friday)

Hanslope Park, Milton Keynes

A huge range of people and organisations around the world rely on our systems and technology. Our colleagues need it to help them perform all manner of vital work, while our government-level customers look to us to keep their highly sensitive information secure. You’ll make sure they both get the very best help - whenever and wherever they need it.

Your support will reach further

A vital first port of call on our Service Desk, you’ll provide technical support across a huge range of our ICT systems and services. You’ll field all sorts of incidents in all kinds of places - acting swiftly to log, process, investigate, diagnose and resolve each issue as efficiently and effectively as possible. Communication will be key, because each new challenge will see you keeping customers updated, while working with colleagues to find and deliver the right solution.

You’ll bring out your flair for problem solving

Resourceful, flexible and methodical, you’ll thrive in our fast paced and busy ICT team. You enjoy looking further to find inventive answers to new problems, and you’re an effective organiser and a natural communicator. You also have a BTEC qualification (or equivalent) in an IT related subject along with broad technical knowledge of remote working technologies and Microsoft applications such as:

  • Windows Server 2008/2012
  • Exchange 2010/2013
  • SQL 2008/2012
  • iLO
  • Windows 7/8
  • Office 2010/2013
  • Linux

While an understanding of priority classifications, SLAs and the ITIL Framework would also help, it’s not essential. However, you must have knowledge of Central Government and Open Government Data systems, as well as HM Government security regulations.

And your work will just mean more

At FCO Services, we keep information, assets and people safe all around the world. Our customers, who include the Foreign & Commonwealth Office, look to us to respond with speed, agility and innovation to their ever-changing security challenges. This gives every job here added significance - yours included. Your work will make a significant contribution to the protection of national interests. And as our reach is truly global, the impact you make will go far beyond the UK.

Successful candidates will be required to complete security clearance.

Previous applicants need not apply.