Outbound Collections Agent

Dobson Welch Limited
16 Apr 2017
16 May 2017
Contract Type
Full Time

Outbound Collection Agents

Bootle, Merseyside

£15,500- £16,500 plus uncapped monthly bonus

Due to company success and expansion we have a number of Outbound Collection Agent Role based in Bootle, Merseyside working for our Financial Services Client.

This is a successful and reputable business who have further expansion plans in the future, this is a very exciting time to join the business.

They are looking for experienced Collectors who have experience of working in a busy outbound call centre environment with a background in customer services or financial services.

Duties are as follows:

  • Collection of overdue repayments from customers
  • Handling account queries from both customers and colleagues from their stores nationwide
  • Achieving individual and department targets
  • Providing a professional and courteous service to both customers and colleagues
  • Maintaining accurate records and correctly managing customer’s accounts


  • Must have outbound calls experience
  • Strong negotiation skills and the ability to build a rapport with customers over the phone
  • Good numeration and problem solving skills
  • Ability to work as part of a team and under pressure at times
  • Good listening, comprehension and questioning skills
  • Confident, clear and professional telephone manner
  • A willingness to be flexible dependent upon the demands of the business

The successful candidates will work a 30 hour week, working different shift patterns; between the hours of 8.00am to 8.00pm Monday to Thursday 1.00pm to 5.30pm Friday and 9.00am to 5.30pm on a Saturday. You will be expected to work 1 in 4 Saturdays.

Due to high volume response only suitable candidates will be contacted.