IT Support Analyst

16 Apr 2017
16 May 2017
Contract Type
Full Time

IT Support Analyst
Ref: req39054

Position: IT Support Analyst
Location: Birmingham
Customer: Tradeteam
Salary: £20,000 - £25,000
Contract Type: Permanent (Full-Time)
Closing Date for Applications: 26th April 2017

As an IT Support Analyst you will be supporting the business operations through IT Service Management, Internal & External Customer Relationship, Training and Documentation and any relevant industry specific regulatory compliance requirements.

Key Responsibilities in this role will include;

IT Service Management - delivery and maintenance of ITSM processes in operations and to manage service performance to defined standards and SLAs
Escalation - able to demonstrate good judgement when issues require escalation, intervention or further action
Contributes to management of Major Incidents (MI)
Liason with Tradeteam AMT, Infrastructure Support, OSM, key business contacts and senior IS Management
Internal Customer Relationships - manage and co-ordinate relationships and communication with business stakeholders
External Customer Relationships - manage and support communication with external customers as appropriate to support business development and existing operations
Management of own time to deliver service management activities to agreed SLA's

Key skills and experience in this role will include:

Ability to manage internal users and external customers is key within this role
Ability to deal with frequent change, delays, or unexpected events
IT Literate
Communication (written and verbal)

Logistics Industry
IT Experience
Supplier Management
Stakeholder Management
Technical Knowledge
Negotiating and Influencing
Planning and Organisation

What will you get in return?

As a part of a growing DHL population you will receive access to a variety of our excellent benefits which could include; 25 days holiday, pension scheme, medical cover, childcare vouchers, retail discounts, flexible working, training, development and secondments opportunities and MANY MORE.

What you'll need to do next?

If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application.

We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. We want to ensure that the candidate experience is of the highest professional standard.

The Company is committed to providing equality of opportunity for all employees. Furthermore we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.