Senior Support engineer - Edinburgh - £42,000 - C++ , JAVA

ISL Recruitment
16 Apr 2017
16 May 2017
Contract Type
Full Time
Role: Senior Support Engineer - Operations
Location: Edinburgh
Salary: £30,000 - £40,000 + benefits

Position Summary:

This role is designed for a technically motivated and experienced hard and software Engineer, who will work an abridged role between engineering development and operational production engineering.

And be responsible for maintaining a clear and strong two way link between the two functions, Product Development and Operations.

Key Responsibilities:

*Working closely with the teams to ensure understanding and product knowledge is at the latest level to assist in rolling out updates in software and hardware.
*Support software / hardware development testing ensuring releases are fully understood and transferrable to manufacturing.
*Support field returns with initial analysis, and feedback results to the development team in a structured way.
*Work with our production partners to improve product testing and failure analysis / de bugging issues during the production cycle
*Cultivate and maintain long-term collaborative relationships with key stakeholders and selected organisations to achieve mutual goals
*Keeping customers updated on progress of work to resolve issues.
*On occasion support the installation team on customer sites setting up our products.


*Degree in technical / electronic engineering preferred or technical education and sound technical knowledge.
*Several years of experience in a Technical electronic / development (hardware and software) position in a production engineering environment.
*Software experience including: Cscript, VBscript, C/C++, JavaScript, JAVA, Unix, M2M data communications and experience working with Wi-Fi products a plus.
*Impeccable relationship skills and a confident and professional manner in working in a cross functional team role
*Technical aptitude to understand our products, component hardware and software.
*Self-starter with an eye for detail and the ability to work autonomously in a constantly changing environment.
*Strong organizational abilities, as well as good spoken and written communication skills
*A lateral thinker with a high degree of computer literacy.
*Experience with software / hardware product maintenance and enhancements.
*Ability to gather detailed product / production information for product analysis & proposed performance enhancements through prepared reports
*Ability to read and understand hardware / component schematics and wiring diagrams as part of fault tree diagnosis.
*Ability and willingness to learn and implement technical hardware/software solutions to enhance product / production performance
*Experience with production statistical analysis techniques, manufacture test methodologies to maximise quality using SPC, factory logging systems and functional test strategies which align with six-sigma and FMEA process practices

To apply for this role please call Danielle on or email Danielle @

ISL (Incite Solutions Ltd) is acting as an Employment Agency in relation to this vacancy.