1st/2nd Line Support Analyst

Recruiter
Latcom Plc
Location
Cheltenham
Salary
20000.0000
Posted
16 Apr 2017
Closes
16 May 2017
Contract Type
Permanent
Hours
Full Time

Job Role

  • To provide first and second line IT support to all offices and assist the IT Director with various IT projects.
  • Providing a pro-active service helping staff to resolve queries and providing information to users on the progress of outstanding support calls.
  • Installing and configuring operating systems and software
  • Maintaining the existing PC's and peripherals to agreed standards by performing upgrades and new installations, as well as carrying out routine procedures
  • Reporting hardware faults to third party companies and if necessary returning hardware to third party companies for repair

Skills

The ideal candidate will have previous strong 1st line support experience and some exposure to 2nd line, but willingness to learn. You will have previous experience supporting; Active Directory, MS Exchange, Windows Server, Citrix, Windows XP/7 & Office 2010.