1st/2nd Line Support Analyst
- To provide first and second line IT support to all offices and assist the IT Director with various IT projects.
- Providing a pro-active service helping staff to resolve queries and providing information to users on the progress of outstanding support calls.
- Installing and configuring operating systems and software
- Maintaining the existing PC's and peripherals to agreed standards by performing upgrades and new installations, as well as carrying out routine procedures
- Reporting hardware faults to third party companies and if necessary returning hardware to third party companies for repair
The ideal candidate will have previous strong 1st line support experience and some exposure to 2nd line, but willingness to learn. You will have previous experience supporting; Active Directory, MS Exchange, Windows Server, Citrix, Windows XP/7 & Office 2010.