3rd Line Support Engineer

Reed Technology
16 Apr 2017
16 May 2017
Contract Type
Full Time
Our client, an established and reputable organisation based in Bristol, are currently searching for a 3rd Line Support Engineer to join their growing team. The purpose of this role will be to deliver 3rd line technical support to the user base which will include analysis, diagnosis and resolution of hardware and software issues, these are reported either directly or through the helpdesk. In addition to this you will also be assisting with a number of migrations.

This is a new position which will require an individual with outstanding team-work and communication skills, who has a significant amount of experience working with both Exchange and Active Directory in addition to Windows and VMware.

Duties Include;

• Providing technical expertise and assistance with migrating the current Lotus Notes system over to Exchange / Outlook, this is an essential part of the role as there is a big emphasis on this project
• In addition to this you will assist with the migration of existing Novell infrastructure over to Active Directory
• Proactive monitoring and analysis of IT system availability / performance and remedying issues in a timely manner
• Ensure that all IT systems and applications are correctly installed, configured and the components are kept up to date
• Manage and set relevant policies and configurations so that the IT systems are protected from unauthorised external access
• Supporting technologies such as Exchange, Active Directory, Windows, VMware, DNS, DHCP and ArcServe
• Accurately document all changes to IT infrastructure and networking

Person Specification;

• Significant experience within 3rd line support is essential
• Experience and an in depth knowledge of Exchange and Active Directory is also essential, as is experience with Windows and VMware
• Communication is key within this role, you will regularly be communicating with members at various levels throughout the business
• Knowledge of HP switching, CheckPoint firewalls, routers, switchers and VLAN’s
• Interpersonal skills are highly important within this position as you will be dealing with a range of people both internal and external in a formal or informal manner

This is a permanent, full time role (37.5 hours per week), offering up to £45,000 per annum. A fantastic opportunity to make your mark on a respected and established organisation based in Bristol.

If you are interested in this position please do not hesitate to send your CV.

Reed Specialist Recruitment Limited is an employment agency and employment business