Service Advisor

Recruiter
Macklin Motors
Location
Leicester
Salary
24500.0000
Posted
16 Apr 2017
Closes
16 May 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time

Service Advisor

Ford Hamilton

Basic salary negotiable and OTE upto £24,500 per annum

  • Vertu Reward Scheme
  • Share Incentive Scheme
  • Child Care Vouchers
  • Preferential Service Rates
  • Colleague Purchase Scheme
  • Pension

As one of the largest Motor Retailer in the UK Vertu Motors` continued success is based on strong performance, growth and leadership. Our Mission Statement is "To deliver an outstanding customer motoring experience through honesty and trust", as such we don`t invite just anyone to become part of our team; we look for colleagues with determination and commitment to take our business forward with passion, drive and integrity.

At Ford Hamilton we are proud of our high levels of customer service and our staff are highly trained, knowledgeable, and happy to help you with any questions you might have. Our dealership finished in the upper quartile of the Ford CVP.

The Service Advisor role is one of the most exciting and important roles in our dealerships. Like us, you know that customer service isn't just about providing a service - it`s about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding. Therefore, we are looking for an individual with excellent time management, organisational and inter-personal skills to join our team at Ford Hamilton. The Service Advisor is responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, up selling additional products and follow-up with the customer the following day to ensure they are happy with the work carried out. Ideally you will have experience working within a motor retail environment.

If you have a proven Customer Service background, excellent Communication Skills and IT/PC skills we want to hear from you!

If you are successful you can look forward to ongoing training opportunities, career progression and a range of benefits you would expect from an employer of choice, including a competitive salary, childcare voucher scheme, share incentive plan, Vertu rewards and pension scheme. If you are interested in joining the most progressive team in the industry please apply now.