Claims Specialist - Suits Automotive Technicians

Jenrick Commercial
16 Apr 2017
16 May 2017
Contract Type
Full Time
Are you an Automotive Vehicle Technician with Level 3 City & Guilds qualifications who is looking for a new challenge away from the tools?

This hugely successful automotive warranty organisation are seeking C&G/NVQ Level 3 qualified Technicians to join their Customer Services team where you will answer calls from Customers, Dealerships and third parties and provide them with an outstanding service.

From assessing & processing warranty claims using your knowledge and expertise gained while on the tools, you will establish all required facts surrounding the claim, assess the information and either approve, decline or escalate the claim. Other duties include handling general enquires and queries, where you may update policies or information the company holds.

Requiring good written & verbal communication skills, the client provides full training to get you up to speed on their processes and procedures, but you must possess good work ethics, enjoy talking to customers on the phone, be comfortable using computers and have the desire to provide the very best customer service possible to your clients, each & every time.

Using the in-house computer system you will record the detail of each call and the outcome as to whether you are accepting or denying a claim and why, or to make agreed updates/ amendments to a customer’s policy or adding a brand new policy holders to the system.

As a superb opportunity to move from the Workshop into an Office environment, interested Automotive Technicians with Level 3 or equivalent qualifications should apply now as interviews will commence shortly.

Key Skills Required:

- Experience working as an Automotive Technician

- City & Guilds/NVQ Level 3 In Motor Vehicle Engineering or equivalent

- Good communications skills – both verbal & written

- Good attention to detail

- Computer User skills

- Enjoy working as part of a team

Hours are 37.5 Hours Per Week – Monday to Friday.