IT Service Desk Manager
IT Service Desk Manager - ITIL - Manchester. Are you a Service Desk Manager with a background in IT Managed Services? You will effectively manage escalations, communicate expectations and manage third party involvement for a rapidly expanding Cloud / IAAS / IT Managed Service Provider. You will also provide regular training to your team and conduct appraisals. Proven experience of improving services to customers and within a Service Desk is required. Your team will be providing 1st, 2nd and 3rd line support within technologies such as MS Server 2003, Exchange 2003/2007 and Cisco. Experience in Implementing service desk processes and procedures i.e. SLA's/KPIs etc. is very advantageous. ITIL accreditation would also be advantageous. If you have experience of performance management setting, monitoring, and reviews then apply now!
This is a new team and you will hold a pivotal position in a fast paced dynamic IT company! If you are an IT Service Desk Manager /Helpdesk Manager and interested in working for an exciting work hard, play harder market leading IT company then this could be the right opportunity for you!!
For this Manchester based Service Desk Manager / Helpdesk Manager opportunity, if you are used to working in a busy environment and able to ensure that SLA targets are met and appropriate standards achieved; against incidents, problems, change requests and internal work requests are met then apply NOW! This is a new team and an exciting greenfield opportunity. The salary for this Manchester based IT Service Desk Manager / Helpdesk Manager position is£35,000 - £40,000 + Excellent Benefits.