Technical Training Engineer

Recruiter
Interaction Recruitment
Location
Royston
Salary
30000.0000
Posted
16 Apr 2017
Closes
16 May 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time

Salary: £30,000 - £45,000 DOE plus company benefits package

Our client are a leading name of quality control and contamination detection equipment. Supplying the very latest equipment to the FMCG industry, our client have built a solid reputation for quality and service.

A new position has arisen within their business for a Technical Training Engineer to support the Technical Training Lead. The successful candidate will provide training to Sales and Service teams, aid development & delivery of technical service training to Market Organisations, distributors, internal teams (Sales & Service) and end customers. You will also provide technical support to internal and external teams

Assist the Technical Training Lead with the following:

  • Implementation of comprehensive training matrix, ensuring that statutory training requirements are met
  • Aid the Development of Regional Training Centres, Key MOs (local training engineers) and Sales teams
  • Development of long lasting relationships with Sales, ensuring that sales training is scheduled and performed to the correct requirements
  • Keeping internal training procedures and manuals up to date at all times (including e-learning)
  • PI product aware for Solution Selling including Sales Force Guidance awareness
  • Being a focal point for feedback from both sales and operational personnel

Secondary Role will include:

  • Help Training Lead solve specific training issues using training analysis.
  • Train local trainers (sales and service) in techniques and skills for training and dealing with trainees
  • Work with colleagues to increase the level of service to customer and training to sales teams
  • Contribute to product testing to ensure and harmonise product test at Regional Centres
  • Answering and assisting customer’s technical requests via telephone, email or post
  • To provide and maintain a high level of responsiveness and courteousness to all customers at all times
  • Take an active part in providing 24/7 support by telephone to MO staff in an emergency
  • Assist the technical team to design out flaws in our products through ‘ real life experience’ feedback including manuals and guidance materials
  • Assist our customers with breakdowns and installation of the machines

To apply for this position please click below, or alternatively send your up to date CV to today!