Head of Quality

New Way Recruitment Services Ltd
16 Apr 2017
16 May 2017
Contract Type
Full Time

Qualified and experienced Head of Quality required in Redditch

Salary - £30,000 - £35,000 plus excellent benefits package

If you’re an experienced Head of Quality Assurance and looking for an exciting new role, we need to speak to you!

New Way Recruitment Services are currently looking to recruit an experienced Head of Quality to work for a Training Provider out of their Redditch centre.

Purpose of the role:

To take responsibility for the management of quality across all provision, including Apprenticeships and subcontractors, to ensure the company meets or exceeds the standards expected from external stakeholders.

Key responsibilities:

  1. To implement and monitor consistent quality improvement policies, procedures and processes
  2. To monitor qualitative performance and implement intervention strategies where standards fall below minimum expectation
  3. To produce and manage self-assessment and quality improvement planning processes
  4. To undertake planning and preparation for all external quality visits, including Awarding Organisations and Ofsted
  5. To work with operational delivery teams to improve the learning experience of learners
  6. Co-ordinate training and CPD processes to ensure

Key duties:

  1. To act as the nominee for all Ofsted inspections
  2. Produce SAR
  3. Manage QIP
  4. Observation of teaching and learning process - Joint observations and moderation
  5. Audits
  6. Ensure that feedback from learners, employers and employees is routinely gathered and used to inform quality improvement
  7. Share and disseminate best practice in teaching learning and assessment across the company
  8. Peer review processes including mock inspections
  9. Developing and maintaining partnerships with external stakeholders and peer organisations
  10. Participate in and chair company meetings.
  11. Monitor under performance and undertake remedial action where appropriate.
  12. To produce periodic performance reports, as directed by your line manager.
  13. Investigate and take action on customer complaints.
  14. Undertake projects and initiatives as directed by Managing Director.


  • Extensive working knowledge of the work based learning sector
  • Experience of line management in the work based learning sector
  • Organisational skills and a sound attention to detail
  • Passionate about achieving standards
  • Competent numeracy skills
  • Excellent IT skills
  • Written and verbal communication skills
  • A1 assessor award
  • V1 verifier award
  • Management level 4 or equivalent


  • Permanent Health Insurance
  • Private Medical Insurance
  • Pension
  • Mileage .45 paid from home or nearest centre when required
  • Salary £30,000 - £35,000