IT Support Manager / Team Leader

Web Recruit Ltd
16 Apr 2017
16 May 2017
Contract Type
Full Time

IT Support Manager / Team Leader
Cardiff (office/field based, with travel to customer sites across South Wales)
£25,000 - £30,000 DOE Plus Benefits including Pension, Paid Expenses, Paid Overtime Opportunities, 25 Days’ Holiday

Want to join a rapidly-growing business that values and supports their employees? Looking for an engaging role where you can evolve and advance your career? If you have experience of managing or leading small IT support teams, our client would love to hear from you.

Due to continued expansion, a brilliant opportunity has arisen for an IT Support Manager / Team Leader to join our client, an innovative technology business.

Fostering a fast-moving and vibrant environment, you’ll have the chance to develop a passionate, close-knit team, build on your existing technical expertise and pursue your professional ambitions.

As the IT Support Manager / Team Leader, you’ll provide technical support and assistance to customers across South Wales, both remotely and occasionally on-site.

In this diverse role, you will provide support to SMEs, ranging in size from two to 100 employees.

Managing your team, you’ll motivate and inspire employees to perform tasks to the best of their ability and provide guidance when required. You will act as a point of escalation for your team and escalate issues further if you are unable to resolve technical problems.

You’ll also ensure that backup and update processes are effectively monitored and maintained.

Interested? To be considered, you’ll need a full driving licence and access to your own transport. Experience of the following is also essential:

- Managing and/or leading small teams of IT support professionals
- Working in or supporting SME business environments
- Supporting Microsoft platforms, including Windows Server networks
- Supporting networks, including TCP/IP, firewalls, routers, switches and wireless
- Office 365 and other cloud technologies

Friendly and personable, as the IT Support Manager / Team Leader, you’ll have great communication skills and a professional telephone manner. You’ll also be a confident decision maker with excellent analytical and problem-solving abilities.

To apply for the role of IT Support Manager / Team Leader, please apply via the button shown.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Additional Keywords: IT Support Manager, Team Leader, IT Support Team Leader, Technical Support Team Lead, Technical Support Manager, IT Support Engineer, Technical Support Engineer, IT Support.

Working hours: 40 hours per week