Live Chat Sales Executive - FX / Finance

City Of London
£18k - 20k per year
15 Apr 2017
15 May 2017
Contract Type
Full Time
An excellent opportunity has arisen for a Live Chat Sales Executive to join Investoo Group, a well-funded start-up innovating products within the retail trading industry. Ideal candidates should be looking to take on rapid-scale business challenges.

You will be challenged daily in an exciting and ever-changing environment surrounded by marketers, developers, editors and strategic leaders.

As the Live Chat Sales Executive your duties will include:

- Provide customer support via the live web chat services and email (not telephone)
- Respond to multiple inbound chats; gather and verify required information as appropriate
- Identify current and prospective customer needs and determine appropriate solutions to resolve all issues and concerns as well as qualify leads and explain type of service or product offered that may be beneficial to the customer
- Identifying when to pass the customer over to the sales team
- Resolve all customer queries
- Leverage tools and processes (including prepared responses) appropriately
- Strive to meet defined metrics for productivity, quality, and customer experience
- Maintain thorough systems, network and product knowledge

Our ideal Live Chat Sales Executive will hold the following skills/experience:

- Proven experience in the Forex / Retail trading industry
- Experience in affiliate marketing preferred
- Experience upselling deals and sales preferred
- Speak fluent English at an idiomatic level with outstanding sentence structure, spelling and grammar
- High levels of organisation and attention to detail
- Ability to recognise opportunities to upsell
- Strong ability to multi-task and stay focused in high pressure situations
- Have the ability to be flexible and can quickly adapt to changes in business needs and processes
- Meticulous learner and inquisitive mind
- Upbeat and positive personality

Careers at Investoo Group include a magnitude of benefits including:

- Offices in one of the most innovative cities in the world, London
- Being part of an exhilarating, creative oozing co-working space, Us&Co
- Relaxed, casual dress code, free beer on tap, serviced office rooms, free tea and coffee, free snacks
- Competitive holiday allowances
- Access to networking, lunchtime talks, workshops and events
- Once a week every week, lunch is on us
- Half/full day activity outings once per quarter

Your working hours will be 9am-5.30pm Monday to Friday.

In return you will receive a salary of £18,000 - £20,000 per annum depending on experience.

For an opportunity to join this rapidly-expanding company please submit your CV online.

recruitx ref: 461031434 / INDHP