Hotel Duty Manager

Alexandra Sydney Associates Limited
15 Apr 2017
15 May 2017
Contract Type
Full Time
Our client is looking to recruit a proactive Hotel Duty Manager to support all departments in delivering very high standards of guest service in a multi award winning privately owned hotel business!. We are looking for an individual to work flexibly across all operational departments, caring for guests in the broadest way possible. Leading by example at all times, the Duty Manager will support, encourage and empower team members to deliver the very highest standards of guest service.

Main Responsibilities:
Playing an active role in the operations management of the business at all times
Ensuring 4 star service is delivered without fail
Monitoring and acting on guest feedback, handling complaints and where possible intercepting problems before they become a complaint
Ensuring team members are performing their role, providing assistance when required
Planning well for all aspects of the business and being fully aware of forthcoming business

The ideal candidate:
The ability to engage with staff and guests alike
Previous experience in a similar role in a 4/5 star hotel
The ability to deliver a high level of guest care consistently
Attention to detail, ensuring both the hotel and staff are well presented
Experience using tills, Microsoft Office and Property Management Systems
The ability to gauge and manage staff to guest ratios
Good communication and coordination skills to ensure events and guests needs are met