Planner/Scheduler - Leakage Team

Recruiter
Cordant Contact Centre
Location
Bradford
Salary
£17000 per annum
Posted
15 Apr 2017
Closes
15 May 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time

To organise and plan all work orders effectively in line with business KPI's / SLA's and Performance Commitments alongside managing customer's expectations.

Responsibilities:

  • Endeavour to plan all works orders provided from daily plan lists within agreed SLA ensuring correct processes are followed.
  • Ensure all relevant forms are complete and populated correctly in a timely manner (Road closure, bag off).
  • No job must ever be planned without ACPC status (Safe Dig Practice).
  • To ensure all customer contacts are made on time and managed where required (ICE case management).
  • To interact with colleagues to build relationships and promote working as a team.
  • Work alongside Operational Supervisors / escalate and manage any potential issues (Site visit, Shut Offs).
  • Ensure all teams are effectively planned (Work load and travel time).
  • To demonstrate MUS values and Behaviours.

Skills Requirements:

  • Excellent communication skills both verbal and written
  • An effective time manager
  • Deliver a high standard of customer service
  • Take responsibility and follow existing policies and procedures
  • Computer literate
  • Ability to act calmly and rationally in a stressful environment
  • Flexibility to support the business needs
  • An enthusiastic team player
  • Learning and Development to be embraced
  • Have the ability to constructively challenge and be challenged

Hours of work:

Monday - Friday

Occasional weekends

5 days a week on a rota basis

Shifts between 6:30am-8pm

Cordant is acting as an Employment Agency in relation to this vacancy.