Collections Quality & MI Specialist
Excellent opportunity to join a leading car finance company based in the heart of Redhill as a Collections Quality & MI Specialist.
This role comes with a competitive salary of £25,000 plus an excellent benefits package including private healthcare, eyecare, pension, interest free season ticket and childcare vouchers. Working hours are Monday to Friday 8:15am - 4:30pm.
This role is to join the collections and recoveries team and responsibilities will include:
¢ Conduct quality file audits and score for adherence against the collections and recoveries procedures.
¢ Undertake call monitoring of collections and recoveries agent calls, scoring for adherence against the call model requirements.
¢ Monitor quality and consistency of data held on internal systems through completion of the stock reconciliation process
¢ Provide regular feedback to the Collections management team on staff performance and make recommendations for improvement
¢ Produce monthly quality and compliance reporting
¢ Collate and produce Collections MI
¢ Produce weekly, daily and monthly management information reports
¢ Actively improve existing reports and make recommendations for change
¢ Statistically analyse reports to identify trends
We are keen to speak to candidates with previous experience in a similar role and previous experience in the collections/recovery arena an advantage.
Please apply today!