Customer Service Advisor (Engineering services)

EasyWeb Agency
£22000 - £25000 per annum
15 Apr 2017
15 May 2017
Contract Type
Full Time
Service Response Coordinator / Customer Service

We are looking for 2 candidates who can provide front line support to an array of customers; handling quotes, orders, warranties, and installs.

You will be working for an international organisation that offers specialist engineering services and products across the UK and internationally. This is not a contact centre based role. 

Location: Thame (Commutable from Oxford, Bicester, High Wycombe, Aylesbury)

Salary: £22,000 - £25,000 + 5% Pension + Private Medical insurance _+ 25 Days Holiday 

They can offer an excellent working environment, for an international organisation that is highly established. Investing in their staff you will be given the opportunity to progress within the business. 

What will your role involve?
  • Act as first port of call for all post-delivery enquiries into the business maintaining excellent customer service
  • Drive customer requests for support through the business liaising with colleagues and external suppliers
  • Liaise with all relevant parties to arrange site visits, customer returns, issue credit notes and any other associated corrective action
  • Take full ownership of projects including large/complex customer orders under major contracts and for new customers
  • Coordinate all aspects of the delivery with the Service Response Team Leader, Service Operations Manager, and Engineer assigned
  • Provide excellent customer service both internally and externally
  • Work with all relevant internal departments and suppliers to ensure parts are ordered/manufactured, equipment purchased/hired or sourced and all other job requirements are identified and actioned prior to the work being carried out
What do we require from you?
  • Experience working in a coordination based role ideally within services 
  • Experience working within the Engineering or Manufacturing business would be highly desirable 
  • Excellent communication skills, able to communicate at all levels 
  • UK driving license 
  • Ability to be highly reactive and prioritise work 
  • Provided customer support predominately through a phone based role 
Keywords: Customer Service, Helpdesk, Administration, Sales Support, Services, Coordinator, Administrator, Business Support, First Line support, Inbound Advisor, 
This vacancy is being advertised by EasyWeb Agency, the services advertised by EasyWeb Agency are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.