Service Account Manager

Recruiter
Michael Page Sales
Location
Leeds
Salary
£33000 - £40000 per annum
Posted
15 Apr 2017
Closes
15 May 2017
Sector
Retail
Contract Type
Permanent
Hours
Full Time

Service Account Manager role - Based at the company's offices in Leeds with some travel to customers across UK&I, the primary objective is to drive customer satisfaction, growth of new business with sales and retention of customer accounts. The Service Account Manager is the primary point of contact for customers post-sale and responsible for coordinating company resources to meet account objectives.

Client Details

The client provides innovative, cloud-based procurement solutions to organisations across the public and private sectors. Their customers include globally recognised businesses in life sciences, healthcare, construction and government. They are a well established technology company. The client offers a dynamic working environment with good opportunities for progression.

Description

Key responsibilities for Service Account Manager role:

  • Design, agree and implement customer service plans and ensure SLAs are met
  • Provide clear realistic action plans for customer service teams

  • Identify and develop new revenue opportunities for company products and services

  • Work with senior customer stakeholders to retain and grow revenues

  • Analyse statistics and evaluate the level of customer service being provided to customers

  • Develop customer service procedures, policies and standards

  • Drive a high customer satisfaction score

Profile

  • Highly organised with a rigorous, commercial approach to their work
  • Confident and assertive with the ability effectively resolve customer issues

  • People-focused - able to engage and build trust and motivate internal and external stakeholders

  • Enquiring - able to uncover and find commercial solutions to customer needs

  • Commercially savvy - balance needs of business and customer to achieve acceptable returns

  • Degree level intelligence

  • Tenacious and passionate about the business and customer satisfaction

  • Able to work independently and at home in a small business environment

  • 4-5 years account management experience ideally in enterprise technology market*

Job Offer

  • £33,000 - £40,000 DOE + Annual Bonus.
  • Pension (5% non-contributory)
  • 25 days holiday