Service Account Manager
Service Account Manager role - Based at the company's offices in Leeds with some travel to customers across UK&I, the primary objective is to drive customer satisfaction, growth of new business with sales and retention of customer accounts. The Service Account Manager is the primary point of contact for customers post-sale and responsible for coordinating company resources to meet account objectives.
The client provides innovative, cloud-based procurement solutions to organisations across the public and private sectors. Their customers include globally recognised businesses in life sciences, healthcare, construction and government. They are a well established technology company. The client offers a dynamic working environment with good opportunities for progression.
Key responsibilities for Service Account Manager role:
- Design, agree and implement customer service plans and ensure SLAs are met
Provide clear realistic action plans for customer service teams
Identify and develop new revenue opportunities for company products and services
Work with senior customer stakeholders to retain and grow revenues
Analyse statistics and evaluate the level of customer service being provided to customers
Develop customer service procedures, policies and standards
Drive a high customer satisfaction score
- Highly organised with a rigorous, commercial approach to their work
Confident and assertive with the ability effectively resolve customer issues
People-focused - able to engage and build trust and motivate internal and external stakeholders
Enquiring - able to uncover and find commercial solutions to customer needs
Commercially savvy - balance needs of business and customer to achieve acceptable returns
Degree level intelligence
Tenacious and passionate about the business and customer satisfaction
Able to work independently and at home in a small business environment
4-5 years account management experience ideally in enterprise technology market*
- £33,000 - £40,000 DOE + Annual Bonus.
- Pension (5% non-contributory)
- 25 days holiday