AD Motor Claims Handler

Gerrard White
Tunbridge Wells
£16500 - £19000 per annum
15 Apr 2017
15 May 2017
Contract Type
Full Time
AD Claims Handler

My client is an innovative and entrepreneurial group of companies specialising in Motor Insurance Services. Established in 2001 and employing around 3,000 staff across the UK, they are very proud to have been named 4th in the Sunday Times Top 30 Big Companies to Work For' and achieving Investors In People Gold' and Champion' statuses.

Due to the continued success and expansion of the company, they are now looking to recruit Specialist Trainee Claims Handler's to join their dynamic and forward thinking teams.
Working within the Specialist team, the key purpose of this role is to deal with allocated Specialist Accidental Damage claims in a cost effective and efficient way as per policy terms, conditions and claims processes.

Full training will be provided in both a classroom environment and on the job as you go along.
• Process New Repair & Total Loss Claims in accordance with claims philosophy
• Work within the parameters of the agreed business plan for Claims Operations
• Provide support to the Team Leader by ensuring delivery of own performance against agreed objectives, KPI's and SLA's
• Work within agreed processes in order to deliver the business plan in line with the Claims Operations policy
• Liaise with suppliers to ensure delivery of customer service
• To match unreferenced post to relevant claims, Adhere to FSA, TCF and Data Protection Regulations
• Additional administration duties as required
• To adhere to Company processes with regard to FCA compliance and Treating Customers Fairly;
• To ensure that DPA, FCA & TCF and other regulatory requirements are met.
Essential Skills:
• Minimum of 6 months experience working within a customer service environment.
• Excellent customer service and communications skills
• Strong literacy and numeracy skills
• Demonstrate a calm and professional attitude at all times
• Ability to listen, identify and resolve customer issues
Desirable Skills:
• Experience working within a call centre environment.
• Willingness to develop self and new skills