Registered Manager Manchester

The Recruitment Crowd (Yorkshire) Limited
£27k - £33k pa
15 Apr 2017
15 May 2017
Contract Type
Full Time
Tittle: Registered Manager

Package: £30,000 - £33,000

Location: Manchester

Purpose of role

To provide high quality homecare services that support the rights of customers to live the lives they choose as far as they are able. The registered manager is directly accountable to the franchise owner(s) and to the regulatory body for domiciliary care.

Key responsibility

Efficiently manage the day to day running of the business. Allocate resources and monitor performance to deliver high quality homecare to customers within budget. Manage all aspects of the staff team and provide sound leadership to ensure staff are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely.

Duties and specific responsibilities

- Be responsible for the safe delivery of the service in line with legislative requirements and company policy and procedures.
- Undertake training and development to keep up to date with the law, best practice and changes in company policy. Apply this knowledge to day to day management and delivery of care.
- Maintain full and accurate records and reporting systems in accordance with legal requirements and to ensure the effective running of the business.
- Implement quality management and improvement systems. Effectively manage complaints and incidents. Carry out investigations relating to the quality of the service and use findings to make improvements.
- Be prepared to work flexibly to ensure the safe delivery of the service.
- Provide a good service to customers.
- Promote the rights of each customer and keep their wishes at the centre of their care and support.
- Make sure a written individually tailored care and support plan has been created and agreed, that respects the customer's wishes and promotes their dignity and privacy. Agree appropriate risk control measures to reduce identified risks.
- Apply excellent communication skills with customers, their families and representatives, staff and other health and social care professionals to deliver high quality homecare services.

Lead and manage staff

- Manage the effective recruitment, induction and training of the coordinator (s), supervisor (s), care workers and other support staff. Identify ongoing training needs and ensure staff are up to date with current best practice.
- Ensure there are sufficient numbers of suitably qualified staff allocated appropriately to meet service needs at all times. Implement company policy and procedures in relation to managing absence, disciplinary, capability and grievance matters.
- Provide information, guidance and ongoing supervision to enable staff to effectively and safely carry out their roles. Carry out appraisals and monitoring of staff performance.
- Ensure all emergency on-call issues are dealt with effectively, such as covering calls either directly or indirectly when care workers are sick or absent.
- Participate in the growth and development of the business. Work with the Franchise Owner to achieve sales targets and deliver within budget.

Essential criteria

Personal attributes
- Caring and compassionate towards people in need of care and support.
- Respect for people suffering from a range of medical conditions with different backgrounds and beliefs to your own. Strong commitment to non-discriminatory care practice.
- Commitment to respecting the rights of customers at all times and to promoting their privacy, dignity and independence throughout their lives.

Knowledge and understanding
- Excellent understanding of the needs of people who require care and support at home and the provision of homecare services in line with best practice.
- Excellent understanding of the principles of high quality person centred care and support and non-discriminatory care practice.
- Good understanding of the regulatory responsibilities of a Registered Manager and the law relating to domiciliary care services.
- Must have S/NVQ L5 or equivalent, or be willing to work towards a relevant management qualification.
- Understanding of systems to maintain confidentiality in relation to customers, staff and the business.

Experience and skills
- Excellent communication skills. Experience of building positive working relationships with people who use services and their families, staff and other health and social care professionals.
- Ability to support customers with all aspects of their daily living in a manner that respects their dignity, is non- judgmental and promotes their independence, choices and privacy.
- Experience of care services, risk assessment and person centred care and support.
- Ability to plan and organise workloads effectively so customers receive the services they expect.
- Good administrative skills and computer literacy.
- Experience of managing and developing an effective staff team including recruitment, training, supporting and supervising staff.

Additional requirements
- Willingness to work flexibly and to keep knowledge and skills up to date.
- Enhanced Disclosure from the Disclosure and Barring Service formally known as the Criminal Records Bureau (CRB) Disclosure.
- Full drivers licence with no more than 6 points and Class 1 business insurance.