Job Title: Underwriter Reports to: Senior Underwriter Direct Reports: 0 Role purpose: My client is a startup specialist intermediary mortgage lender which will have heightened risks from a credit, customer affordability and fraud perspective. The role holder will a key underwriter of the Operations team and will play a key role in supporting the Company objective of gaining regulatory permissions, building operational capability and post launch, growing the lending portfolio within the firm's risk appetite, by assisting in the design of the originations system, processes and procedures. The role holder will be responsible for assessing individual cases. All decisions will need to be made within regulatory standards (including the new European Mortgage Credit Directive), aligned with business needs and deliver to the lending risk strategy. A key aspect of the role will be to assist in the design and implementation of the Customer and Intermediary journey – ensuring that the 6 TCF outcomes and clearly visible and practiced. The role holder will have regular contact with intermediaries and will be expected to deliver first class service to the intermediary market. The role will require a proactive individual capable of managing multiple stakeholders across the business including products, risk, compliance, IT and introducers. The role holder will also require a keen eye for detail in understanding historic and emerging trends in the underwriting arena, along with an ability to keep up to speed with developments in the industry. Major Activities and Responsibilities:•Maintain an up to date working knowledge of our products and services •Ensure proper records are maintained throughout all stages of the mortgage application process •Approve mortgage applications within specified limits in accordance with the Lending Policy. •Provide guidance for mortgage advisors/brokers, ensuring a unified approach to mortgage lending •Consider mortgage applications outside standard lending policy where justifiable business reasons exist • Maintain professional business relationships with mortgage introducers and external contacts •Work with other members of the Team to provide management information for the Director of Operations, COO, CEO, the board & external bodies •Contribute to all internal meetings, working groups & projects as directed •Assist with mortgage product design •Uphold the company’s reputation and act in professional & business-like manner at all times •Assist in implementing changes to mortgage rates, products and lending strategy •Provide underwriting training for other staff members where a skill gap is identified •Comply with all legal responsibilities and codes of conduct i.e. Banking Code •Be fully conversant with anti-money laundering operations •Joint accountability for ensuring the principles of TCF are embedded within the business and culture •Joint accountability for ensuring the values are embedded within the business and culture •Act in good faith and honesty in what is considered to be the best interest of the Company •Comply with security procedures (both in spirit and practice) to ensure a safe environment for both staff and customers •Attend training courses and undertake examinations as appropriate for this Job Description •Ensure job and personal skills are maintained to a satisfactory standard •Carry out such other duties, which are consistent with the nature, responsibilities and expectations of the position Key Areas of Accountability: Operations Strategy & Planning •Influence and contribute to the operations plan. •Discuss and implement the operational plans. Operational Management •Accountable for ensuring that the lending policy and guidelines are implemented •Ensure that the agreed SLA’s are met •Ensure that Quality is maintained in both decisioning and process. • Coach and where necessary train less experienced staff •Reporting of underwriting metrics to the DoO. •Identifying any key issues or breaches of regulatory issues, including TCF. KPIs •Underwriting process and procedures, documented, implemented and fully tested on schedule in preparation for launch •Underwriting New lending volumes in line with business targets • Underwriting New lending in line with Quality and Risk appetite •Where does this role fit in with the rest of the team? •Reports to s Senior Underwriter and works closely with Sales & Marketing, Risk and Compliance teamsBehaviours •Demonstrate an understanding of and commitment to the Company’s strategy and culture •Recognise the Company’s constraints and be able to identify and mitigate risks •Show respect for diversity with colleagues, customers, suppliers and stakeholders •Act with and demonstrate integrity always •Be driven by a desire to deliver good customer outcomes •Be a strong team player, who listens to and empathises with colleagues, customers, suppliers and stakeholders •Excellent people interaction and influencing skills •Ability to work in fast paced environment •Demonstrates customer first thinking and behaviours, towards end customer sand intermediaries •A clear understanding of personal value and contribution •Lead initiatives that focus on underwriting considering wider business and customer objectives including revenue generation, product profitability and good customer outcomes. •Demonstrates continuous improvement capability •Motivated to deliver the organisation’s objectives •Has a proven track record of effective team working and role-models the team ethic • Understands the value-add to the customer and external partners/clients Values •Integrity: dealing with our customers in an open, honest and reliable manner and providing the best service possible to meet their requirements. •Fairness: treating our customers as we would expect to be treated, paying due regard to their information needs, their personal and financial circumstances, and communicating clearly, fairly and not misleading. •Decisiveness: maintaining an edge depends on our adaptability skills, and ability to make decisions, whether in giving customers fast and clear responses, or in adapting our products to market demand. •Commitment: Only by our own efforts will we ensure the customer is always receiving the standard of service they should expect, and is treated fairly throughout their relationship with us. Skills and Experience Required (or desired): •Extensive Financial Services underwriting experience. •BTL and/or 2nd charge mandates an advantage •Prior experience/knowledge of working for a start-up business and/or launching new products is desirable but not essential •Good understanding of Responsible Lending and Treating Customers Fairly and other FCA operational principles and related regulations. •Experience using credit risk decision systems, alongside manual underwriting in an underwriting environment •Detailed knowledge of credit bureau data and use in underwriting •Familiarity with fraud prevention/detection tools •Good all round interpersonal skills •Highly motivated and engaging with ability to lead projects with significant business impact • Knowledge in TCF •Ability to manage change and be adaptable •Proficient in Microsoft packages •CeMap qualified or industry equivalent – desirable but not essential Leadership Skills and Personal Qualities: •Operational thinking and influencing operational strategy. •Confident in challenging others, whilst at the same time maintaining and building a professional relationship. •Personal resilience and drive to succeed. •Self-motivated to achieve goals. •A high degree of customer focus and commerciality in decision-making, coupled with excellent decision making skills.