Compliance Adviser

The Exeter
£25,000 per annum plus Competitive Company Benefits
15 Apr 2017
15 May 2017
Contract Type
Full Time

Compliance Adviser – 1 year Fixed-Term Contract


About Us

This is an exciting opportunity to join a growing company, we have been providing award-winning health and income protection insurances for over 100 years and have an exciting future.

The Exeter is based in a convenient location on the east side of Exeter, with good access to the motorway and public transport. We pride ourselves on making insurance simple and transparent. We combine excellent insurance product design with an independently assessed 5-star service at every touch point, always aiming to ensure we deliver on the promises we make. We value every member of our team and seek to maximise the potential that people bring with them.

About the Vacancy

There is an opportunity for a Compliance Adviser to work within our Compliance team on a 1-year fixed-term contract, with the possibility of becoming a permanent. The key responsibilities of the Compliance Adviser are:

  • Providing advice where requested on complaints at initial stages
  • Dealing with complaints which have not been resolved by the business, including drafting final responses to complainants
  • Drafting responses to FOS complaints referred to FOS
  • Maintaining complaints records
  • Assisting with interpretation of conduct risk requirements and disseminating advice and guidance to relevant parties
  • Ensuring the Department’s Compliance Manual & Policies are accurate and up-to date
  • Performing inspections and providing recommendations on processes, policies and training to assist the business meet compliance requirements
  • Assisting with compliance committee meetings, drafting practice notes and acting as a conduit between compliance and various teams within the business
  • Administering with marketing document approval
  • Compiling information for regulatory returns
  • Providing advice relating to financial crime matters

About You

  • Previous experience of working within a compliance function or a similar role
  • Qualifications or working towards qualifications in compliance or law
  • A working knowledge of regulation in the UK, including Principles for Business & the FCA Handbook and role of the Information Commissioner’s Office
  • An in-depth knowledge of FOS complaint handling process
  • Would be advantageous to be knowledgeable about life insurance products, in particular income protection and private medical insurance plans
  • A broad knowledge of financial crime risks would be desirable
  • Must have the right to work in the UK

The Hours & Rewards

  • A full-time 1-year fixed-term contract with a salary of £25,000, with the possibility of becoming permanent.
  • Monday to Friday, 35 hour working week (7-hour day with 1 hour lunch)
  • Office opening hours are between 8:00am – 6:00pm
  • 24 days’ holiday plus Bank Holidays per annum
  • Company Pension Scheme – minimum employer contribution 8%Free Private Medical Insurance, Income Protection Insurance & Death in Service Scheme
  • Childcare Vouchers
  • Free use of Cycle Racks, Shower facilities & Parking (some restrictions may apply)