3rd Line Engineer | Infrastructure Support
3rd Line Support / Technical Support / Infrastructure /Windows Server/ Office 365 /VMWare / Storage
My client based in South Wales are looking for an experience 3rd Line Support Engineer. The role candidate will be providing 3rd line support to clients remotely and on-site.
This is a varied role which will be split 50/50 between BAU and Project work. You will have the opportunity to work some well-known clients and utilise the latest technologies.
- Provide 3rd line support through assigned work and escalation from the service desk team.
- Take end-to-end ownership of projects including build, implementation and configuration.
- Provide up to date documentation.
- Investigate and resolve major incidents assigned to you and resolve within the agreed SLA.
- Provide technical advice and assistance to colleagues where needed.
- Provide onsite planned work and emergency support to our customers
- Implement infrastructure upgrades for our customers
- Windows Server 2012R2
- Active Directory
- Office 365
- Hyper V
- VM Ware
- Confident and proficient in dealing with 3rd line technical issues and major escalations.
- Minimum of 3 years proven experience working in a 3rd line position
- Excellent customer service skills