Account Manager

£20,500 per annum basic
15 Apr 2017
15 May 2017
Contract Type
Full Time
We have a new exciting opportunity, not to be missed! At CPM we are currently looking for a Territory Account Manager to join us in Warrington. The successful candidate will join us on a full time, permanent basis and will receive a competitive salary of £20,500 per annum basic plus bonus.

We were named Contact Centre agency of the year in 2011 with our Royal Mail campaign contributing to this success. The Royal Mail campaign itself has been shortlisted for, and won, awards at the National Sales Awards.

About the Territory Account Manager role

An exciting opportunity has arisen to join the Royal Mail management team. Your role will be to manage a portfolio of customer working in a B2B telephone sales environment on behalf of our client Royal Mail. Employment in this role is subject to a CRB check.

What you will be doing as our Territory Account Manager?

You will be responsible for effectively managing a portfolio of circa 200 customers to maximize new revenue opportunities, retain and grow revenues and deliver key initiatives. You will be required to work closely with other teams and divisions within Royal Mail to deliver portfolio plan objectives.

You will be required to build an opportunity pipeline through assessments of opportunities and target markets, information gathering on customers and competitors, generation of new opportunities from existing customers, exploitation of sales campaigns and sales leads, follow-up sales activity, formal proposal writing, negotiation and closing of the sale.

You will be required to represent the voice of the customer by feeding insight back into the business to build better customer solutions for future. To manage a blend of existing and development customers to achieve portfolio revenue growth and new business targets through creating and deploying a portfolio plan to increase share of spend and improve and enhance customer satisfaction.

What we're looking for in our Territory Account Manager

- Experience within a sales and service role ideally within a contact centre environment

- Proven track record of consistently over delivering against targets

- Good administration, planning and organisation skills

- Good level of verbal and written communication

- Educated to GCSE/O-Level standard including Maths and English

- Able to build effective working relationships with both your team and external client team

- Able to demonstrate that you live CPM's values, possess strong self-belief, able to self-manage and constantly drives for improvement

Hours of work:

Monday to Thursday: 09:00 - 17:30

Friday: 09:00 - 16:15

Closing Date: 5th April 2017

So if you would like to join our team as our new Territory Account Manager then please click 'apply' today - don't miss out, we'd love to hear from you!