Do you have a strong background in delivering exceptional service to customers? Are you looking for a new opportunity within a progressive, dynamic and professional business?
My client is a highly reputable, leading national insurance business based in the Glastonbury area looking to expand their team further. They are seeking a Claims Advisor to join their buoyant and professional team on a full time, permanent basis. The salary is between £16,000 - £18,000 dependent on qualifications and experience. Benefits include full support in obtaining professional qualifications and pension.
Main duties include;
·Notify insurers of new claims
·Provide exceptional support to customers ensuring a high level of service
·Input new claims onto the system
·Continuously update claims records on the system
·Continuously update claim records on the system including risk screens
·Maintain comprehensive diary system to monitor claims progress
·Ensure all actions are clearly recorded in the file notes
·Deal with correspondence quickly to avoid any delay in settlement of a claim
·Ensure full settlement details are received before bringing files to a close
·Deal with repudiated claims and understanding why they have been repudiated
The successful candidate must have:
·Excellent customer care skills
·Ideally claims experience
·Excellent administration skills
·Good interpersonal and communication skills
·Ability to manage personal workload and meet deadlines
·Ability to work closely and flexibly with other team members
·Ability to follow clear instructions to carry out given tasks
·Demonstrate a high level of professionalism, integrity and commitment
·Ownership of own continuing professional development
·Knowledge of Microsoft Word and Excel
Cert CII is desirable but not essential. This would suit an individual who has dealt with complex customer service matters in a previous role.
Elite Staffing Solutions are acting as an Employment Agency on this vacancy.