Software Support Analyst (Application Software)

Recruiter
Actis Recruitment Ltd
Location
Luton
Salary
to £28,000 + share option scheme + benefits
Posted
14 Apr 2017
Closes
14 May 2017
Contract Type
Permanent
Hours
Full Time
Application Support Consultant (Bespoke Application Software) – to c28k, based near Luton. This Bedfordshire based company develop and market a range of software applications used by Local Authorities and Utilities and has an enviable record for delivering quality solutions.

In a team environment your role as software application support analyst will involve the provision of Telephone & Remote Support to customers on bespoke software applications; advising on product functionality, recording/ analysing/ resolving faults and liaising with internal (development, technical and consultancy) teams. Comprehensive training will be provided on our client’s software applications.

The software application support role also involves QA Testing of software, maintaining customer records and the production of product related material to assist customers in the effective operation of systems / software. In addition the support analyst will be expected to assist in the provision of Managed Services and issuing software to clients.

PERSON SKILLS

• 3 years+ experience supporting application software (preferably bespoke software)
• Excellent diagnostic and troubleshooting ability
• Good communication skills both written and verbal

Excellent opportunity to join a secure, profitable and expanding organisation as a software support consultant. Salary to c£28,000 dependant on experience, with regular reviews.

Please note that you must live or be prepared to relocate to reasonable commuting distance of the Luton / Dunstable area.

to £28,000 + share option scheme + benefits