Team Manager - Telecoms - Field Sales

South West London
£30k - £40k DOE
14 Apr 2017
14 May 2017
Contract Type
Full Time
We have an exciting opportunity for an experienced Team Manager to join a busy and award winning organisation. Based in Millbank, London, with modern offices overlooking the river, the successful candidate will manage the support function of our Field Sales department - one of our fastest growing sales channels. Hours: Working hours for this role are Monday to Friday, 9am to 6pm. The successful candidate will be required to work one Saturday a month. Saturday working will be paid at overtime. Overall responsibilities:
  • To manage the Field Sales support team ensuring the team work to departments SLAs and provide a timely and efficient service to internal stake holders
  • Manage a sales hotline to assist sales agents with the support of the Field Sales Support team
  • Deal with customer escalations and complaints efficiently and in line with company standards
  • Work with the HR department in managing the new starter and leaver process
  • Constantly reviewing and improving the support/admin processes, communicating changes to the relevant parties as and when required
  • Conducting office visits to the regions as required
  • Negotiate best prices from suppliers for collateral
  • Daily sales reporting, ensuring accurate headcount at all times
  • Organising and managing channel conferences
  • Generating monthly commission reports for all agents and managing commission queries
  • Providing sales reports on a daily and weekly basis
About you:
  • Highly organized, pro-active and responsible self-starter
  • Strong stakeholder management experience
  • Able to work under pressure and within tight timeframes
  • Strong initiative and can demonstrate a desire to improve all areas of operation
  • Excellent written skills
  • Experience of working in a busy sales office is desirable
  • Good communicator with the ability to manage challenging conversations
  • Has a ‘whatever it takes’ and positive attitude
  • Strong knowledge of Microsoft Office
  • A whatever-it-takes attitude
  • The ability to get the very best out of your team
  • Relentless focus on excellence, attention to detail and process improvement
  • Previous experience in working within telecommunications
  • Significant operational management experience
  • Proven track record – you always deliver, you are completely dependable
  • Able to handle customer escalations and complaints efficiently
  • Experience in managing HR matters
  • The ability to work with senior management and stakeholders
This successful candidate must have experience within a telecoms environment in an operational position. Please note only candidates with relevant experience will be contacted for this position