Team Leader Service - Reading

From £8 to £9 per hour
14 Apr 2017
14 May 2017
Contract Type
Full Time
The Team Leader Service have impeccable knowledge of itsu’s menu and deliver outstanding customer service, they support the line Manager to run smooth FoH operations
They are responsible for the performance of the FoH team. They make sure the customer will always fins a clean and comfortable shop.
Their performance is measured against the KPIs for their shop Champions league (which includes business review result, Food safety audit, Mystery Shopper score and SCP) and their job description responsibilities.
Key responsibilities
Team work
To build a proud, professional staff that reflect the brand values
To motivate and lead the team to promote great teamwork to ensure the front of house area has a great atmosphere and buzz
To ensure excellent communication with the kitchen team for selection and people availability
Training And Development
To educate and empower the Front of House (FoH) team to deliver personable, knowledgeable, natural customer service using team brief and service brief
To train team members to be polite, smart and attentive of customer needs at all times and go the extra mile
To deliver correcting training when necessary
To support all ‘in-training’ roles to be set for success at graduation
Communication/Employment relations
To bring relevant people issue to the attention of the line

React to any kitchen food quality issues on the shop floor
To ensure the regular upkeep of the frozen yoghurt machine by following the equipment ‘how to’ book
To encourage the team to engage with customers, making every visit to itsu memorable
To continually strive to reduce the queues and eliminate them where possible
To ensure tills are manned as per itsu standards
To ensure every empty table is beautifully clean and ready for customers
To ensure that queues are monitored continuously and that customers are redirected to other tills to reduce waiting time
To always have a designated person on till at low sales periods
To manage the team to achieve consistently good mystery shopper performance.
To ensure ‘itsu surfing’ is implemented on a daily basis
To respond appropriately and timely to all customer questions and complaints, asking for help when needed.