Customer Service Assistant Manager

Gap Personnel SW
Newton Abbot
From £24,000 to £26,000 per annum
14 Apr 2017
14 May 2017
Contract Type
Full Time

Customer Service Assistant Manager
Full- Time
Newton Abbot
Salary £24-26k

gap personnel are currently in search for a customer service assistant manager for our clients rapidly growingmail order, catalogue and ecommerce bookselling company based near Newton Abbot.

Duties & Responsibilities

·Support the implementation and development of the new ERP system

·Support the review, development and implementation of customer service policies and procedures

·Ensure cross-selling opportunities are optimised at all times

·Ensure accurate and effective reporting via our ERP and telephony systems

·Manage individual performances, KPIs, achievement, absence etc

·Motivate and encourage team members to provide the highest level of customer satisfaction

·Oversee day to day office maintenance

Person Specification
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•At least 3 years’ call centre experience with Team Leader / supervisory experience

•High level of speed, accuracy and a demonstrable ability to multi-task

•2 years’ experience of cross-selling

•Excellent communication, performance management, and motivational skills

•Good experience of complaint resolution

•Positive, dynamic, enthusiastic and confident personality with excellent problem-solving skills

•Demonstrate natural affinity for coaching and developing staff

•Good proficiency in Microsoft Office programmes, particularly Excel and Word

•Experience of a variety ERP or CRM systems

The successful candidate will have previously held a similar role and will suit someone who is looking to further their career in this growing eCommerce / retail market.

Please send your CV and call Soraya at gap personnel Exeter.
If you have any questions or are interested in any other opportunities we may have, please do not hesitate to contact.
This vacancy is being advertised on behalf of gap personnel who are operating as an employment agency.
gap personnel are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability or the job.
Closing Date:08/05/17