Supply Chain Co-ordinator/Support Executive

Recruiter
Adecco
Location
Harlow
Salary
£24k pa
Posted
14 Apr 2017
Closes
14 May 2017
Sector
Retail
Contract Type
Permanent
Hours
Full Time
Accountabilities
1.Provide operational excellence to exceed Key Account expectations especially in product availability and order management.
2.Work to reduce liabilities in pricing, returns, invoice, rebates, pass through credits.
3.Achieve monthly sales targets & objectives agreed with management (team target).
4.Customer & vendor satisfaction - provide opportunity for growth through operational excellence
5.To display professional conduct at all times.

Job Content and Context
1.Execute tasks to support Supply Chain Team .
2.Group email inbox management day to day.
3.Achieve team target set by the Divisional Director.
4.Complete reports by set deadlines as part of weekly reporting package to key accounts.
5.Own process for product set up sheets to submit to key account.
6.Liaise with Inventory Team to ensure accurate ETAs are in place for ranged products.
7.Manage calendar of public holidays, events and hub operating times.
8.In transit stock - track to confirm deliveries into hubs.
9.Problem logs - work within the team to log, resolve and action.
10.Liaise and build relationships with key customer, vendor & internal contacts.
11.Manage and escalate overstock/under-stock situations & reconcile inventories.
12.Ensure implementation and complete process execution within given timeframes of all New Product Introductions (NPI's) to ensure a smooth product launch
13.Ensure the company's legal requirements are met with respect to the purchase
and transportation of goods.
14.Manage the return of all stocks including Excess/Aged/EOL/Faulty and ensure issues are reported both internally and where necessary within the agreed time frames.
15.Work closely with the Product Managers in order to make sure all costs of business are included in pricing before submission to customer, including freight and rebates
16.Clear down any pricing issues on a daily basis.
17.Manage the Inventory co-ordination and allocation ensuring key Account stock requirements are met at all times.
18.Strive for both operational & customer excellence to be the main focus at all times.
19.Have the ability to fix issues at root cause and to explain root cause and fix as and when required.
20.Any ad-hoc duties deemed appropriate by the Key Account Supply Chain Manager.
21.Ensure that customer complaints, issues and queries reach a successful and appropriate conclusion. Where relevant, such matters must be escalated to the Divisional Director.

Performance Standards
1.Account KPIs are executed to maximum operational excellence.
2.Reporting accuracy and submitting to deadlines.
3.Team Targets set by the Divisional Director are achieved within the time scales agreed.
4.Escalate opportunities and threats to the Supply Chain Team Manager with root cause analysis..
5.All ad-hoc duties are completed in the time scales as agreed with the Supply Chain Team Manager.

Candidate Profile

Must have:
Key Account experience in supply chain management.
Well organised with an eye for detail.
Proficiency in Excel.
Ability to identify issues at root cause and fix to prevent reoccurrence.
Committed to operational excellence targets and deadlines

Work history
Must have:
Minimum 2 years inventory/logistics and/or supply chain functions.

Qualification / Training
Desirable:
Educated to Degree level

Personal attributes
Must have:
Optimistic, driven, Team Player, attention to detail, confidence.

Desirable:
Should live within a 25 mile radius commuting distance from our Harlow office.
Experience with Applestore or other high profile customer(s).

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.