Customer Service Desk Analyst - Peterborough

Recruiter
Blue Arrow - Peterborough
Location
Peterborough
Salary
£18000 - £20000 per annum
Posted
14 Apr 2017
Closes
14 May 2017
Contract Type
Permanent
Hours
Full Time
Customer Service Desk Analyst - Peterborough
£18,000 - £20,000

Reporting To - Service Operations Team Leader

Main Duties -
  • 1st Line Support.
  • Accurately log incidents.
  • Proactively keeping Customers informed on incident or request status and progress.
  • Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.
  • Keeping up to date with the current standard procedures.
  • Escalate potential service issues initially with Team Leader/Service Desk Manager /Service Delivery Manager.
  • Work within a team.
Experience Needed -
  • Educated to GCSE level or equivalent in Maths and English.
  • Good knowledge of IT platforms, equipment and applications.
  • Proven Customer service skills.
  • Up to 6 months’ experience as an analyst within a similar environment.
Apply - For More Information