Complaints and Performance Reporting Officer

Recruiter
Nursing and Midwifery Council
Location
London
Salary
25000.0000
Posted
13 Apr 2017
Closes
13 May 2017
Sector
Charity
Contract Type
Permanent
Hours
Full Time

Complaints and Performance Reporting Officer
Salary £29,228 per annum plus benefits
Permanent
London

About us
We are the UK’s nursing and midwifery regulator. We exist to protect the public by setting standards for education, maintaining a register of nurses and midwives and investigating individuals whose fitness to practise is called into question.

About the role
As the Complaints and Performance Reporting Officer you will deliver a high quality and responsive service to customers who use the NMC’s corporate complaints process. This includes ensuring that arrangements are in place to ensure that all Registration and Revalidation stage 2 complaints are managed effectively and drafting responses to complaints at stage 3. In this role you will set up and maintain effective arrangements to support the Registration and Revalidation incident reporting process in accordance with the Serious Events Review (SERs) corporate policy and process. You will also assist in the production and analysis of evidence and data on organisational performance to enable the NMC to comply with its statutory reporting requirements.

About you
You will be able to think critically, devising constructive and innovative suggestions for improvement having strong analytical skills with great attention to detail, accuracy and quality. You will need strong negotiation skills with the ability to persuade and influence others whilst also being a good team player capable of and willing to build sound working relationships and work collaboratively with colleagues in the team and across the organisation.

To apply
For more information and to apply, please click the 'apply' button to be redirected to our website.

The NMC is an employer that values the diversity of its workforce and welcomes applications from all sections of the community.

Registered Charity in England and Wales [1091434] and in Scotland [SC038362]