Billing Specialist

The Keyholding Company
13 Apr 2017
13 May 2017
Contract Type
Full Time

Are you proactive, do you naturally take ownership and do you have a can - do attitude? Do you want to join a company which offers career growth potential?

If so the Billing Specialist role is perfect for you.

Please see the below the job description:

Job Summary:

Reporting into the Head of Commercial the Billing Specialist is responsible for closing out all billing related enquiries from KHC’s clients and Service Partners accurately and on time.

Principal Duties and Responsibilities:

To work accurately in giving clients and Service Partners answers to their queries as quickly as possible.

Conduct internal investigation into query.

Correct the billing as required.

Ensure changes are made to the database so that problems do not recur.

Collaborate with other departments as required to ensure changes are implemented.

Maintain regular communication with clients and Service Partners to keep them informed of progress.

Raise credits and manual invoices as required.

Run monthly invoices and Service Partner self billing.

To be a team player in helping ensure the team meets all targets and SLAs.

Identify and participate in continuous improvement initiatives.

Employees may be assigned other duties, in addition to, or in lieu of those described above, per the needs of the Company.

Knowledge, Skills and Competencies:

Knowledge: (job related / professional)

Experience in office administration desirable.

Minimum of GCSE Maths and English (A-C) or equivalent.

5 year checkable history.

IT literate - Word/Excel (intermediate) /MS Outlook.

Skills: (technical / managerial)

Excellent communication skills and telephone manner.

Excellent organisational skills, attention to detail and a thorough approach.

Forward thinking with a can do - will do attitude.

Ability to work well under pressure and take ownership of a project and team.

The ability to work to strict deadlines.


Leads by example: strongly protects and acts as guardian to our Values, Policies and Principles and encourages colleagues to do the same.

Results driven: able to achieve results, on time, with quality and accuracy.

Proactive: identifies, assesses and addresses potential issues in the workplace. Actively promotes continuous improvement.

Responsive: committed to keeping colleagues informed of status of queries, issues, or concerns, and follows up through to closure.

Trustworthy: establishes a relationship of trust with colleagues through openness, adherence to commitments, and maintaining confidentiality.

Visible and accessible: is visible, approachable and available to colleagues.

Adaptable: able to adjust to new conditions, embraces change, flexible.

Team player: actively collaborates, contributes to the team and encourages the feedback of others, conveys messages and ideas effectively while listening and welcoming feedback.

Systems and process minded: embraces technology and enjoys improving processes, technically competent with data and IT.

Annual Basic Salary: Starting £23 - £25K

About us: The Keyholding Company is a fast-growing company specialising in mobile security services, run by an enthusiastic team determined to transform the security industry.