1st Line IT Support Technician

13 Apr 2017
13 May 2017
Contract Type
Full Time
1st/ 2nd Line IT Support Technician
My client, a well-established and growing IT organisation based in Wigan are looking to recruit an experienced 1st/2nd Line IT Support Technician. The role will be full time and will be recruited on a permanent basis.

The successful candidate will be working with a long standing and knowledgeable team around them. The offices based in Wigan are modern, spacious and pose excellent company benefits such as free parking on site. An excellent starting salary is on offer and full training will be provided with this role. This is truly an ideal opportunity for someone looking for a long term career within a growing industry.

The successful candidate will be doing a full 1st/2nd line support role that will be mainly office based but may involve attending call outs to clients offices where required. A full UK driving licence and access to own vehicle is essential for this role, as well as technical IT support experience

Salary and other benefits
• 37.5 hours per week – varied shift patterns – will explain at telephone interview stage
• Professional office surroundings
• Well established company and team around you
• Free Parking on site
• 22 days holiday plus 8 days bank holiday
• Permanent
• Excellent salary of £18,000-£22,000 depending on experience

Key duties & responsibilities include
• Provide Support for all company group customers
• Deliver a quality Service Desk service on a daily basis
• Ensuring that any issues are logged, prioritised and resolved within SLA’s
• Promote proactive support to all customers in order to prevent errors reoccurring
• Maintain systems user security
• Perform moves / changes on the company telephone system
• Provide Support on PC, LAN, and other connectivity issues for the company and its customers
• Use Company processes to design, build & support all desktop & laptop PCs and servers
• Distribute software as appropriate to PCs and servers around the network
• Ensure any documentation is kept up to date
• Identifying additional customer requirements even if they are outside of contracted support and notify Account Manager

Please apply directly or forward your CV over to lucy.thistlewood@reedglobal.com.

Best of luck with your application.

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