2nd / 3rd Line Engineer
A well established and reputable company based within Norwich are looking for an experienced Infrastructure Engineer.
You will be an Infrastructure Engineer based within a fast-paced environment and be driving performances, reliability of software for the infrastructure and cloud environments. You will be ready for a varied role, which will tackle challenging and unique situations on a daily basis while liaising with other functions and employees throughout the business. You will report directly to the iT Manager and you will be responsible for the evaluation, selection, implementation, integration, maintenance, upgrades and troubleshooting of all systems, providing detailed documentation reports for troubleshoots. This will be for the corporate and PCDN networks.
Key duties include:
To provide prompt 2nd/3rd line support to both the IT support technician users and contractors.
To carry project based activities, including design/implementation/upgrade and decommissions of systems.
To carry out periodic security reviews and tasks.
To produce standard configurations, documentation and procedures in order to streamline processes and produce efficiencies within the company.
To carry out user administration.
To take the lead role in the planning, design, and operation computer infrastructures.
Maintain Microsoft Active Directory (AD) User network access accounts (local and remote) in order to provide secure and efficient access to email, standard and non-standard software and systems.
AD security and distribution Groups.
To manage document storage on the network, file permissions, secure file access, content and housekeeping.
Leading and coordinating small to medium scale projects
Attainments / Knowledge required (qualifications, work experience, specialist training, particular skills etc.)
Microsoft Windows XP/7/10 & Server 2008/2012
Microsoft Exchange 2010
Microsoft SQL Server 2008/2014
VMWare / Hyper-V
The successful candidate will need to demonstrate the ability to work under pressure. Candidates will be expected to demonstrate excellent communication skills with a passion for Technology. Well-developed problem-solving skills and attention to detail are essential.
Please apply with a CV in the word format.