Insurance Customer Service Team Leader
Aspects Recruitment have been appointed by an established Personal Lines Broker to help meet their expansion plans. Their continual successful growth means we have a fantastic opportunity for an experienced Customer Services Team Leader to lead, train and motivate a small phone based customer services team to support policyholders and help shape the future of this forward thinking company.
To achieve this, you will need to improve workflow and efficiency. You will need to motivate your team who have a mix of knowledge and skills, and use your enthusiasm to create and maximise high quality compliant work in an FCA regulated environment.
To be successful in this role you will need a proven track record in successfully operational insurance management in developing and leading a team of insurance agents, it is necessary to have an excellent technical level of home and property insurance knowledge, and possess the drive and determination to succeed. Although not essential it would be highly beneficial if you also have a good understanding of the Open GI system. You will be responsible for ensuring that effective methods are put into place so that the company runs at it maximum productivity and profitability. As a Insurance Customer Services Team Leader your responsibilities will include handling all calls, emails and post, preparing SLA’s and KPI’s, and overseeing the supervision of those within your team.
You will also be expected to harness a working environment which encourages team work, energy and creativity. To achieve this, you will have strong leadership and excellent problem solving skills with good communication skills.
We endeavour to notify candidates on the outcome of their application. However, due to the volume of responses that we receive we cannot always guarantee this. If you do not hear from us within 48 hours, please assume your application has been unsuccessful on this occasion.